Policies

Welcome to House of Beauty and Esthetics (HOBE), where we prioritize your beauty needs and provide exceptional services to enhance your natural beauty. Our policies are designed to ensure a seamless and enjoyable experience for all our valued customers. Please take a moment to familiarize yourself with our policies below:

Appointment Policy

At HOBE, we highly recommend scheduling an appointment in advance to secure your desired service and time slot. This allows us to allocate the necessary time and resources to cater to your specific needs. Walk-ins are welcome, but availability may be limited.

Cancellation Policy

We understand that unforeseen circumstances may arise, and you may need to cancel or reschedule your appointment. We kindly request a minimum of 24 hours' notice for any changes or cancellations. This allows us to accommodate other clients who may be on our waiting list. Failure to provide sufficient notice may result in a cancellation fee.

Refund Policy

At HOBE, we strive to provide the highest quality services and products. If you are not completely satisfied with your service or purchase, please let us know within 48 hours, and we will do our best to address your concerns. Refunds are subject to management approval and will be issued at our discretion.

Privacy Policy

Your privacy is of utmost importance to us. We collect and store personal information solely for the purpose of providing our services and ensuring a personalized experience. We do not share or sell your information to third parties without your explicit consent. For more details, please refer to our comprehensive Privacy Policy.

Hygiene and Safety Policy

At HOBE, we prioritize the health and safety of our clients and staff. We adhere to strict hygiene and sanitation practices to maintain a clean and safe environment. Our tools and equipment are thoroughly sterilized and disinfected between each use. We also follow industry-standard safety protocols to minimize any potential risks.

Product Usage Policy

Our team of professionals at HOBE is trained to provide expert advice on the usage and application of our beauty products. However, it is essential to note that individual results may vary. We recommend following the instructions provided with each product and conducting a patch test before full application to avoid any adverse reactions.

Age Restriction Policy

Some of our services and products may have age restrictions due to their nature or potential risks. We strictly adhere to these age restrictions and require proof of age when necessary. Please ensure compliance with the specified age requirements to ensure a safe and enjoyable experience.

Feedback and Complaints Policy

We value your feedback and strive to continuously improve our services. If you have any suggestions, concerns, or complaints, please reach out to our customer support team. We will promptly address your feedback and take appropriate measures to ensure your satisfaction.

Thank you for choosing House of Beauty and Esthetics (HOBE). We look forward to providing you with exceptional beauty services and ensuring your utmost satisfaction. Should you have any further questions or require additional information, please do not hesitate to contact us.